Returns and Refunds

Publish as: Returns and Refunds

Physical goods

A consumer may notify withdrawal within fourteen calendar days after receipt, then return within fourteen days to Johnny Fleutry – AllGenJV, 45 rue du Terpat, 27100 Val-de-Reuil, France. Send notice to contact@allgenjv.com and use tracked return. The consumer pays the direct return cost.

Goods may be inspected as in a shop. All supplied items should be returned. The consumer may be liable for diminished value caused by unnecessary handling.

Sealed software and games

There is no change-of-mind withdrawal for sealed audio/video recordings or sealed computer software once unsealed where the statutory exception applies and was disclosed. Defect and conformity rights continue.

Digital keys

A disclosed or activated key is not refundable for change of mind only where AllGenJV first obtained and confirmed the consumer’s separate express request for immediate supply and acknowledgement of losing withdrawal. A valid key bought for the wrong platform or region is normally not refundable after disclosure where restrictions were clear and consent was valid. Mandatory rights remain.

Invalid or incorrect keys

Send the order number, exact error and non-sensitive evidence. AllGenJV verifies activation where possible and first provides troubleshooting or replacement free of charge. A statutory reduction or refund applies where required if conformity cannot be achieved.

Refunds

Legally due refunds are issued without unjustified delay and normally within fourteen days. For physical withdrawal, AllGenJV may wait for the goods or proof of dispatch. Standard outbound delivery is reimbursed where required, but not the extra cost of a premium method. Refund uses the original payment method unless otherwise agreed without fee.